Delete your Livia account

Last updated: October 14, 2026

Livia is developed by Luxiphos. You can request account deletion inside Livia or contact us using the public email option below. You do not need to reinstall the app or create a new account to submit an email request.

Delete from the app

Open Livia and sign in to the account you want to delete.
Open Settings and select Delete Account.
Type delete in the confirmation field and confirm the deletion.

This requests deletion of the signed-in account and its associated data. Processing can continue after the request is accepted. If the app reports an error, you are only signed out, or you cannot tell whether the request was received, contact us for status and assistance. Signing out or uninstalling the app alone does not delete your server account.

Request deletion without the app

Email admin@luxiphos.com with the subject Livia account deletion. Include:

The email address associated with your Livia account.
Your sign-in method, such as Google, Apple, or email.
Your Livia account identifier, if you know it.
A clear request to delete the Livia account and associated data.

Where possible, send the request from the account email address. If you used Apple Hide My Email, include the relay address associated with Livia if available. If you have lost access to that address, explain that in your request and provide an address where we can reply. Do not send your password, login codes, or payment card details.

We verify that the requester controls the account before deleting it. We may ask for confirmation through the associated email or other account information to avoid deleting someone else's account. We will explain any additional verification needed and provide the request status or completion information in our reply.

What the deletion process removes

The process removes your active Livia profile and the account data associated with it, including conversations and messages, diary and personal-journal entries, mood and check-in information, routines and plans, and related saved app content. It also removes the account login and cleans up associated uploaded chat photos and relationship avatars. Some steps may need retrying before the request is complete.

Files you exported to your device, photo library, or another app remain under your control in those locations. Manage those copies through the relevant device or service.

Records that can remain

Certain records are held separately from active account content. These include store transaction identifiers and related limited account references used to reconcile refunds and prevent duplicate purchase credits, deletion-request records used to complete and document the process, and necessary fraud-prevention, security, or legally required records. This does not keep your deleted profile or conversation history available as an active account.

Retention for these limited records depends on their purpose and applicable legal or store requirements. We can explain the scope, status, and any retention exception when responding to your verified request. Records held by an app store or another provider may be subject to that provider's own obligations.

Cancel a subscription separately

Account deletion does not itself cancel a subscription billed by Apple or Google. Use the store that manages your subscription:

For more about information processing and permissions, read the Livia Privacy Policy.